Accident & Emergency Policy

The policy applies to all staff, volunteers and anyone working with, or on behalf of, Wellbeing 4 Life CIC (hereafter referred to as “Motivated Minds”).


Motivated Minds recognises its responsibility to ensure that all reasonable precautions are taken to provide working conditions which are safe, healthy and compliant with all statutory requirements and codes of practice. However, the organisation recognises that accidents are, even in the safest of working environments, from time to time inevitably, despite the best efforts of staff, service users, relatives and other professionals to prevent them. Such occurrences must be handled by the organisation and by its staff so as to minimise threat and injury to all, including service users, relatives and the general public. They must also be reported and the reports acted upon by the organisation so that accidents can be minimised in the future and the organisation and staff can learn from their experiences.

Aim of the Policy

This policy is intended to set out the values, principles and policies underpinning this organisation's approach to an accident, emergency or crisis. The goals of the organisation are to ensure that:

  • all accidents and incidents are appropriately dealt with
  • all accidents and incidents involving injury to staff or service users are reported and recorded, no matter how minor
  • all reported accidents or incidents are fully investigated
  • the results and recommendations from investigations are fully implemented to prevent any re-occurrence of such incidents
  • the organisation complies fully with the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR).

Action to be Taken in the Event of an Accident or Injury

In the event of an accident, incident or emergency staff should take the following action:

  • In the event of a minor injury or health related incident the First Aid Policy should be followed and first aid care rendered according to the situation and the member of staff's capabilities and training. Following such an incident, an accident form should be completed.
  • In the event of an injury where medical attention is considered advisable or necessary, the service user's GP or an ambulance should be called as appropriate. If there is any doubt about the need for medical attention, an ambulance should be called immediately and arrangements should be made to take the casualty to hospital. If the first-aider decides that an ambulance is appropriate, they should follow the procedure below:
    • Call 999 and make arrangements for an ambulance to be sent immediately. It is essential that the precise location of the occurrence is given and the nearest point of access for the ambulance suggested.
    • Make arrangements for the ambulance to be met by a relative or other person as appropriate and if available.
    • Ensure that the client is accompanied to hospital, when appropriate; by a responsible person and that they contact our Managing Director soon after arrival at the hospital, to give updated information on the condition and location of the casualty.
    • Contact the main office or a line manager to report the incident and make arrangement for the appropriate forms to be completed.

Accident or Incident Reporting

Within Motivated Mind all accidents, incidents, emergencies and "near misses" must be recorded and reported to the management using a standard incident form. Accident and incident reports should then be dealt with according to the Accident Reporting Policy.

Motivated Minds must by law notify certain categories of accidents, specified cases of ill health and specified dangerous occurrences to the Health and Safety Executive (HSE) or the local authority (LA) to comply with the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR).

A written record should be kept of any accident or incident, however minor, which occurs in the organisation.


Motivated Minds is responsible for organising and co-ordinating training. All staff/volunteers will receive induction training in the organisation's policy for dealing with accidents and emergencies.